FREQUENT QUESTIONS
ABOUT TICKETING

  • → Which ticket / pass should I choose?


    SINGLE VENUE TICKET


    If you only have a limited amount of time to visit the Rencontres d’Arles, we recommend that you select one or two exhibition sites and opt for one or two Single Venue Entry tickets.

    The pricing for the Single Venue Tickets varies between 4.50 and 15 euros. Each Single Venue Ticket is valid for a single entry at a single exhibition site.

    Single Venue Tickets are available for purchase online and at our on-site ticketing offices. Please note: preferential online ticketing rates do not apply to Single Venue Tickets (unlike for other festival passes).

    If you would like to continue your visit after this brief taste of the festival, a Single Venue Ticket can be exchanged for a festival pass at one of our on-site ticketing offices (payment of the difference in rates at the moment of the exchange). Please note that the exhibitions already visited with a Single Venue Ticket cannot be visited again with the exchanged pass.


    DAY PASS AND SEPTEMBER DAY PASS

    In July and August, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the Day Pass.
    In September, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the September Day Pass.

    The Day Passes and the September Day Passes are not dated at the moment of purchase. They are activated the moment of the first entry to an exhibition.

    Day Passes are valid for any one day, from 10:00am to 7:30pm for the duration of the festival, from Monday July 3 to Sunday September 24 2023.

    September Day Passes are available for sale starting Thursday August 24 2023. They are valid any one day, from 10:00am to 7:30pm from Monday August 28 to Sunday September 24.

    Both of these passes allow for one entry per exhibiton.

    If you decide to stay a few more days in Arles, your Day Pass can be exchanged for an All Exhibitions Pass at one of our on-site ticketing offices (payment of the difference in rates at the moment of the exchange). However, the exhibitions already visited with the Day Pass cannot be visited again with the exchanged All Exhibitions Pass.
    In this same way, a September Day Pass can be exchanged for a September All Exhibitions Pass.


    ALL EXHIBITIONS PASS AND SEPTEMBER ALL EXHIBITIONS PASS

    In July and August, for a stay of several days in Arles, we recommend that you choose an All Exhibitions Pass.

    In September, for a stay of several days in Arles, we recommend that you choose a September All Exhibitions Pass.

    The All Exhibitions Passes are valid for the duration of the festival (from Monday July 3 to Sunday September 24 2023).

    Due to the anticipated closures of certain exhibitions, the Rencontres d’Arles proposes specific ticketing options starting from Monday, August 28 2023.
    September All Exhibitions Passes are available for purchase starting Thursday August 24 2023. They are valid from Monday August 28th to Sunday September 24.

    The All Exhibitions Passes and the September All Exhibitions Passes allow for one entry per exhibition site.

    To take advantage of all the exhibitions in the programming, the Rencontres d’Arles recommends a three-day stay.


    NIGHT-TIME EVENTS

    During the opening week, the Rencontres d’Arles organizes different types of night-time events with projections, concerts and performances.

    In 2023, three nights are hosted at the Théâtre Antique (1 Rue du Cloître, 13200 Arles), Tuesday July 4, Thursday July 6, and Friday July 7.

    These nights are accessible at the following prices:

    - Full price: 15€
    - Reduced pricing for 12 – 18 year olds and students : 10€
    - Free only for children under the age of 12 and for Professional Badges.

    Tickets for these nights are available online or at our on-site ticketing offices.  

    All of these ticketing options (except for full price), require an ID and a supporting document of less than 3 months.Tous les tarifs (sauf le tarif plein) nécessitent une pièce d’identité et un justificatif de moins de trois mois.
  • → HOW TO PURCHASE MY TICKET / PASS?


    Please note: not every exhibition site has a ticketing office.

    Single Venue Tickets and other festival passes are available for purchase from our online ticketing office and at our on-site ticketing offices.


    ONLINE TICKETING OFFICE

    Buy online, get special rates !
    Full prices
    You can choose, depending on your time and length of stay*, between:

    - The different Single Venue Tickets (between 4.50€ et 15€)
    - An All Exhibitions Pass online (39€ online instead of 42€ at one of our on-site ticketing offices)
    - A September All Exhibitions Pass online (35€ online instead of 37€ at one of our on-site ticketing offices)
    - A Day Pass online (32€ online instead of 34€ at one of our on-site ticketing offices)
    - A September Day Pass (30€ online instead of 32€ at one of our on-site ticketing offices)

    Only full-price tickets are sent directly by e-mail. After your purchase of a full-price pass, you do not have to wait for the e-mail with the e-ticket(s). On the purchase confirmation page, you can directly download them, or you can download them from the « My account » section.

    These e-tickets allow you to show up directly at the entrance of an exhibition and pick up a complementary programming brochure from the festival ticketing offices.

    E-tickets purchased online can be printed or shown at exhibition entrances from a smartphone. If you are unable to download or print your full-price onine ticket, it is also possible to pick it up at a festival ticketing office upon presentation of the corresponding invoice.
    Reduced prices
    Reduced price tickets are also available online. Like with the full-price tickets, you can take advantage of special rates if you buy them online. You can choose, depending on your time and length of stay*, between:

    - An All Exhibitions Pass online (32€ instead of 34€ at our on-site ticketing office)
    - A September All Exhibitions Pass online (28€ instead of 30€ at our on-site ticketing office)
    - A Day Pass online (27€ instead of 29€ at our on-site ticketing office)
    - A September Day Pass (25€ instead of 27€ at our on-site ticketing office)

    Reduced price tickets are for:

    - Students over the age of 18
    - Job seekers
    - Large families
    - Those accompanying people with disabilities
    - Carmillon Pass Holders
    - Members of the ADGAP
    - Pass Culture holders
    - E-Pass jeune holders

    Please note : you have to pick up your ticket(s) at one of our on-site festival ticketing offices with an ID and supporting document of less than 3 months (student ID, Pôle Emploi certificate, certain SNCF cards, etc). A complementary programming brochure is given to you at this point.

    Reduced and free ticketing rates are limited to one per person over the duration of the festival (from Monday July 3 to Sunday September 24 2023).

    For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices.
    Free passes
    There are free ticketing options online for:

    - Those under the age of 18
    - People with disabilities (people with reduced mobility, AAH, etc)
    - Beneficiaries of RSA, ASS, ASPA, etc

    Free passes, like reduced rate tickets, are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months (identity cards, beneficiary cards from the CAF or any other organization, etc).

    Free tickets also exist for Arlesians, and this is not available online. These tickets are exclusively available at the festival offices (34 rue du docteur Fanton à Arles) starting from Monday June 19th 2023, with an ID and a proof of residency from less than three months.

    During the opening week of the festival, from Monday July 3rd to Sunday July 9th, a special counter for Arlesians is set up in the courtyard of the festival office.

    *Refer to the section « Which ticket / pass should I choose? »


    ON-SITE TICKETING OFFICES

    You can go to any of our on-site ticketing offices to purchase your ticket(s).

    Our on-site festival ticketing offices can be found:

    FESTIVAL OFFICE
    34 rue du Docteur Fanton
    From June 19 to July 2 : 11:00am – 7:00pm – Closed on Sunday, opening on Monday at 2:30pm
    From July 3 to September 24 : 9:30am – 7:00pm – Open every day (including weekends and holidays)

    PLACE DE LA RÉPUBLIQUE
    From July 3 to September 24 : 9:30am – 7:00pm – Open every day (including weekends and holidays)

    ESPACE VAN GOGH
    Place Félix Rey
    From July 3 to September 24 : 10:00am – 7:30pm – Open every day (including weekends and holidays)

    MECANIQUE GENERALE
    35 Avenue Victor Hugo
    From July 4th to September 25th: 10:00am – 7:30pm – Open every day (including weekends and holidays)

    To optimize the length of your visit, two of our on-site ticketing offices (Bureau du festival et Place de la République) open their doors at 9:30am, 30 minutes before the exhibitions open (please note that our ticketing offices close at 7:00pm).

    Please find below the rates for tickets and passes at our on-site ticketing offices :
    Full prices
    - The different Single Venue Tickets (between 4.50€ and 15€)
    - An All Exhibitions Pass at 42€ (instead of 39€ online)
    - A September All Exhibitions Pass at 37€ (instead of 35€ online)
    - A Day Pass at 34€ (instead of 32€ online)
    - A September Day Pass at 32€ (instead of 30€ online)
    Reduced prices
    You can also purchase the following reduced price tickets and passes (upon presentation of an ID and a supporting document from less than 3 months like a student card, a Pôle Emploi certificate, SNCF cards, etc):

    - An All Exhibitions Pass at 34€ (instead of 32€ online)
    - A September All Exhibitions Pass at 30€ (instead of 28€ online)
    - A Day Pass at 29€ (instead of 27€ online)
    - A September Day Pass at 27€ (instead of 25€ online)

    Reduced price tickets are for:

    - Students over the age of 18
    - Job seekers
    - Large families
    - Those accompanying people with disabilities
    - Carmillon Pass Holders
    - Members of the ADGAP

    For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices.
    Free passes
    Free passes are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months (identity cards, beneficiary cards from the CAF or any other organization, proof of residency, etc). They are intended for:

    - Arlesians (exclusively at the festival office, 34 Rue du Docteur Fanton)
    - Those under the age of 18
    - People with disabilities (people with reduced mobility, AAH, etc)
    - Beneficiaries of RSA, ASS, ASPA, etc)
  • → PROFESSIONAL BADGES


    Professional Badges are intended for image and visual arts professionals, upon presentation of proof (a Siret or Agessa number or any other document proving the professional activity).

    The Professional Badge gives access to three entries per exhibition site, valid from Monday July 3rd to Monday July 10th. It is available online for 68€ (70€ at one of our on-site ticketing offices).

    We propose a preferential rate for the purchase of a Professional Badge and a catalogue of the 2023 edition of the festival for 99€ (online or at our on-site ticketing offices). The catalogue are available for pick up a the Professional Services Counter (34 rue du docteur Fanton à Arles) starting from Monday July 3rd 2023 from 9:30 to 7:00pm.

    There are preferential rates for groups of 10 people or more.


    ADVANTAGES OF A PROFESSIONAL BADGE :

    - Three entrances per exhibition, during the opening week from Monday July 3rd to Sunday July 9th 2023
    - An additional day to visit the festival on Monday July 10th 2023
    - Free access to the Théâtre antique nights and a no queue ticket
    - A 5% discount on the festival's catalogues and editions on presentation of your badge in the Rencontres d'Arles bookshops
    - Social networking functions dedicated to professionals on our mobile application
    - An eco-responsible bag made of previous festival editions posters with the Arles 2023 Louis Vuitton City Guide
    - Access to the Grand Arles Express program

    To request a Professional Badge, please create an account or log-in to your « My Account » on the website: rencontres-arles.com, then go to the section « My Professional Badges ».

    New this year: you can choose between having and e-badge or a physical badge.

    After your payment confirmation, if you chose the e-badge, you receive it via e-mail. You can also find your e-badge in your personal account on our online ticketing office or on the application Arles 2023 (available on Google Play or the AppStore). You can either print or download your ticket on your smartphone and present it at the entrance to each exhibition site.
    If you chose the physical badge, you have to pick it up at the festival office from Monday July 3rd 2023 (34 rue du docteur Fanton in Arles) from 9:30 to 7:00pm.
     
    For more information, please contact: Louise GRANDJEAN at badgepro@rencontres-arles.com or call her at 04 90 96 76 06 / 04 88 65 83 39 (direct line).
  • → PRESS ACCREDITATION


    Press accreditations are nominative and reserved for journalists and press photographers coming to produce a photographic report on the order of their editor-in-chief.

    It is issued upon presentation of proof of activity (valid press card, letter from the editorial staff justifying an editorial project on the 2023 edition). The accreditation is nominative and only gives access to the exhibitions.

    The Rencontres d’Arles proposes two different formats for press accreditation: the Press E-Badge and the Press E-Invitation, both of which must be presented at the entrance to each exhibition site, either on a smartphone or printed on paper.

    If your request is approved, you receive a confirmation e-mail with the Press E-Invitation attached from the press office of the Rencontres d’Arles.

    It is essential that you make your request online at least 48 hours in advance (business days).

    No accreditation is issued on site without your prior request.
    Press E-Badge
    For a visit during the opening week (3rd-9th of July 2023), it is essential to make an accreditation request online via the press page of the website rencontres-arles.com.

    The Press E-Badge is nominative and allows for three entries per exhibition site during the opening week.

    Please note that the Press E-Badge does not include free access to the Théâtre Antique nights.
    Press E-Invitation
    For all visits after the opening week, starting from Monday July 10th 2023, it is essential to make an accreditation request via the press page on the website rencontres-arles.com.

    The Press E-Invitation is nominative and permits one entrance per exhibition site from July 10th – September 24th 2023.
  • → GROUPS


    The Rencontres d’Arles proposes discounted rates and guided visits for reservations of at least 10 people.

    These preferential rates are intended for all types of groups (associations, works councils, organizers, individuals, etc.) who wish to discover Arles and the festival.

    Requests must be made at least 48 hours in adanvce (business days).

    More information and reservations : Valentin PIC at reservation@rencontres-arles.com or at + 33 (0) 4 88 65 83 40 (direct line).
  • → PURCHASING A FESTIVAL TICKET / PASS AS A GIFT


    The festival offers a gift option on the online ticketing system to generate a ticket for the person of your choice.
    With a full price ticket, you can personalize the ticket with the name of the person at the validation stage of your basket. You receive your personal e-ticket by e-mail at the end of your purchase.

    The price of the ticket has to show up on the ticket, it is impossible for us to cover this legal information.

    If the beneficiary is likely to be able to benefit from a free or reduced rate, they have to go to the ticket office with their credentials. You do not receive the e-ticket in the confirmation e-mail.

    If you wish to offer a ticket as a gift but you have not used the gift option, you should know that even if the order is in your name, you can still offer your ticket as a gift. This is because full-price tickets are by default in the name of the person who made the reservation. We do not have the ability to change the names on the tickets after the fact, but this is not a problem because we do not perform any ID checks at the entrances to the exhibitions.
  • → TICKETS AND PASSES / ONE ENTRY PER EXHIBITION SITE


    With your ticket or pass, you can only enter one single time into an exhibition site.

    A ticket does not permit multiple visits to a same exhibition site. There is no unlimited access.
  • → TICKET / PASS NOT RECEIVED


    If you haven’t recieved your ticket purchased online after your purchase, there are several possiblities:

    - If you have chosen a reduced or free ticket, it is normal that you have not received it. In fact, you have to pick up your ticket at one of our on-site ticketing offices (see "On-site ticketing") with an ID and a supporting document less than three months old.

    - If you have chosen a full-price ticket and you haven’t received it, check your Spam folder. If after doing so you still cannot find your ticket, you can find your ticket in your personal account that you created when you purchased the ticket. You also have the option to pick it up on-site at one of our ticketing offices upon presentation of the corresponding invoice.
  • → TICKET / PASS LOST OR STOLEN


    In the case of a lost or stolen ticket (purchased online or at one of our on-site ticketing offices), a ticketing agent can create a duplicate ticket upon proof of purchase.

    With each ticket purchase, you are given either a receipt (for on-site purchases) or an invoice sent to you via e-mail (for online orders). It is exclusively with one of these documents that we are able to create a duplicate ticket to replace a lost or stolen ticket.

    The duplicate ticket invalidates the original ticket, making all fraudulent use impossible. All exhibition sites already visited with the original ticket are not accessible with the duplicate ticket.

    Please note that we cannot provide a duplicate or an invoice for tickets purchased at the Tourist Office.
  • → INVOICE


    Every online ticket sale generates and sends an invoice to the e-mail address used to create your account.

    If, however, you did not receive your invoice, please e-mail: boutique@rencontres-arles.com.

    If you purchase your ticket or pass on-site at our on-site ticketing offices, you can ask a ticketing agent for your invoice.
  • Institutional partners

    • République Française
    • Région Provence Alpes Côté d'Azur
    • Département des Bouches du Rhône
    • Arles
    • Le Centre des monuments nationaux est heureux de soutenir les Rencontres de la Photographie d’Arles en accueillant des expositions dans l’abbaye de Montmajour
  • Main partners

    • Fondation LUMA
    • BMW
    • SNCF
    • Kering
  • Media partners

    • Arte
    • Lci
    • Konbini
    • Le Point
    • Madame Figaro
    • France Culture