FREQUENT QUESTIONS
ABOUT TICKETING

  • → Which ticket / pass should I choose?

    ALL EXHIBITIONS PASS AND SEPTEMBER ALL EXHIBITIONS PASS

    In July and August, for a stay of several days in Arles, we recommend that you choose an All Exhibitions Pass.

    In September, for a stay of several days in Arles, we recommend that you choose a September All Exhibitions Pass.

    The All Exhibitions Passes are valid for the duration of the festival (from Monday July 1 to Sunday September 29 2024).

    Due to the anticipated closures of certain exhibitions, the Rencontres d’Arles proposes specific ticketing options starting from Monday, August 26 2024.
    September All Exhibitions Passes are available for purchase starting Thursday August 22 2024. They are valid from Monday August 26 to Sunday September 29.

    The All Exhibitions Passes and the September All Exhibitions Passes allow one entry per exhibition site.

    To take advantage of all the exhibitions in the programming, the Rencontres d’Arles recommends a three-day stay.


    DAY PASS AND SEPTEMBER DAY PASS

    In July and August, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the Day Pass.
    In September, for a one-day visit of the Rencontres d’Arles, we recommend that you choose the September Day Pass.

    The Day Passes and the September Day Passes are not dated at the moment of purchase. They are activated the moment of the first entry to an exhibition.

    Day Passes are valid for any one day, from 10:00am to 7:30pm for the duration of the festival, from Monday July 1 to Sunday September 29 2024.

    September Day Passes are available for sale starting Thursday August 22 2024. They are valid any one day, from 10:00am to 7:30pm from Monday August 26 to Sunday September 29.

    Both of these passes allow for one entry per exhibition.

    If you decide to stay a few more days in Arles, your Day Pass can be exchanged for an All Exhibitions Pass at one of our on-site ticketing offices (payment of the rate's difference at the moment of the exchange). However, the exhibitions already visited with the Day Pass cannot be visited again with the exchanged All Exhibitions Pass.
    In this same way, a September Day Pass can be exchanged for a September All Exhibitions Pass.
    Exchange must be made during the day pass validity.


    SINGLE VENUE TICKET


    If you only have a limited amount of time to visit the Rencontres d’Arles, we recommend that you select one or two exhibition sites and opt for one or two Single Venue Entry tickets.

    The pricing for the Single Venue Tickets varies between €4.50 and €15. Each Single Venue Ticket is valid for a single entry at a single exhibition site.

    Single Venue Tickets are available for purchase online and at our on-site ticketing offices. Please note: preferential online ticketing rates do not apply to Single Venue Tickets (unlike for festival passes).

    If you would like to continue your visit after this brief taste of the festival, a Single Venue Ticket can be exchanged for a festival pass at one of our on-site ticketing offices (payment of the rate's difference at the moment of the exchange). Please note that the exhibitions already visited with a Single Venue Ticket cannot be visited again with the exchanged pass.

    Exchange of a Single Venue Ticket for a Day Pass must be made on the day of the Single Venue Ticket use. Exchange of a Single Venue Ticket for an All Exhibitions Pass can be made any time.



    NIGHT-TIME EVENTS

    During the opening week, the Rencontres d’Arles organizes different types of night-time events with projections, concerts and performances.

    In 2024, three nights are hosted at the Théâtre Antique (1 rue du Cloître, 13200 Arles), Tuesday July 2, Thursday July 4, and Friday July 5.

    These nights are accessible at the following prices:

    - Full price: €15
    - Reduced pricing for 12 – 18 year olds, students, people with disabilities and beneficiaries of RSA, ASS, ASI, ADA, RSO and ASPA: 10€
    - Free only for children under the age of 12 and for Professional Badges

    Tickets for these nights are available online or at our on-site ticketing offices.  

    All of these ticketing options (except for full price), require an ID and a supporting document of less than 3 months.
  • → HOW TO PURCHASE MY TICKET / PASS?

    Please note: not every exhibition site has a ticketing office.

    Single Venue Tickets and other festival passes are available for purchase from our online ticketing office and at our on-site ticketing offices.

    ONLINE TICKETING OFFICE

    Buy online, get special rates!
    Full prices
    You can choose, depending on your time and length of stay*, between:

    - The different Single Venue Tickets (between €4.50 et €15)
    - An All Exhibitions Pass (€40 online instead of €42 at one of our on-site ticketing offices)
    - A September All Exhibitions Pass (36€ online instead of €38 at one of our on-site ticketing offices)
    - A Day Pass (€33 online instead of €35 at one of our on-site ticketing offices)
    - A September Day Pass (€32 online instead of €34 at one of our on-site ticketing offices)

    Only full-price tickets are sent directly by e-mail. After your purchase of a full-price pass, you do not have to wait for the e-mail with the e-ticket(s). On the purchase confirmation page, you can directly download them, or you can download them from the « My account » section.

    These e-tickets allow you to show up directly at the entrance of an exhibition and pick up a complementary programming brochure from the festival ticketing offices.

    E-tickets purchased online can be printed or shown at exhibition entrances from a smartphone. If you are unable to download or print your full-price ticket, it is also possible to pick it up at a festival ticketing office upon presentation of the corresponding invoice.
    Reduced prices
    Reduced price tickets are also available online. Like with the full-price tickets, you can take advantage of special rates if you buy them online. You can choose, depending on your time and length of stay*, between:

    - An All Exhibitions Pass (€32 instead of €34 at our on-site ticketing office)
    - A September All Exhibitions Pass (€28 instead of €30 at our on-site ticketing office)
    - A Day Pass (€28 instead of €30 at our on-site ticketing office)
    - A September Day Pass (€27 instead of €29 at our on-site ticketing office)

    Reduced price tickets are for:

    - Students over the age of 18
    - Unemployed individuals
    - Large families (SNCF card)
    - Those accompanying person with disabilities
    - Carmillon Pass holders (SNCF card)
    - Pass Culture beneficiaries
    - E-pass jeunes beneficiaries
    - ADAGP members

    Please note : you have to pick up your ticket(s) at one of our on-site festival ticketing offices with an ID and supporting document of less than 3 months. A complementary programming brochure is given to you at this point.

    Reduced and free ticketing rates are limited to one per person over the duration of the festival (from Monday July 1 to Sunday September 29, 2024).

    For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices upon presentation of your pass.

    Free passes
    There are free ticketing options online for:

    - Those under the age of 18
    - People with disabilities (people with reduced mobility, AAH, etc)
    - Beneficiaries of RSA, ASS, ASI, ADA, RSO and ASPA

    Free passes, like reduced rate tickets, are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months.

    Free tickets also exist for Arlesians, and this is not available online. These tickets are exclusively available at the festival office (34 rue du Docteur Fanton in Arles) starting from Monday June 17 2024, with an ID and a proof of residency from less than three months.

    During the opening week of the festival, from Monday July 1 to Sunday July 7, a special counter for Arlesians is set up in the courtyard of the festival office.

    *Refer to the section « Which ticket / pass should I choose? »

    ON-SITE TICKETING OFFICES

    You can go to any of our on-site ticketing offices to purchase your ticket(s).

    Our on-site festival ticketing offices can be found:

    FESTIVAL OFFICE
    34 rue du Docteur Fanton
    From June 17 to 30 - 11:00am – 7:00pm – Closed on Sunday, opening on Monday at 2:30pm
    From July 1 to September 29 - 9:30am – 7:00pm – Open every day (including weekends and holidays)

    PLACE DE LA RÉPUBLIQUE
    From July 1 to September 29 - 9:30am – 7:00pm – Open every day (including weekends and holidays)

    ESPACE VAN GOGH
    Place Félix Rey
    From July 1 to September 29 - 10:00am – 7:30pm – Open every day (including weekends and holidays)

    MECANIQUE GENERALE
    35 Avenue Victor Hugo
    From July 1 to September 29 - 10:00am – 7:30pm – Open every day (including weekends and holidays)

    To optimize the length of your visit, two of our on-site ticketing offices (Bureau du festival et Place de la République) open their doors at 9:30am, 30 minutes before the exhibitions open (please note that these ticketing offices close at 7:00pm).

    Please find below the rates for tickets and passes at our on-site ticketing offices :
    Full prices
    - The different Single Venue Tickets (between €4.50 and €15)
    - An All Exhibitions Pass at €42 (instead of 40€ online)
    - A September All Exhibitions Pass at €38 (instead of €36 online)
    - A Day Pass at €35 (instead of €33 online)
    - A September Day Pass at €34 (instead of €32 online)

    Reduced prices
    You can also purchase the following reduced price tickets and passes (upon presentation of an ID and a supporting document of less than 3 months :

    - An All Exhibitions Pass at €34 (€32 online instead of €34 at our on-site ticketing office)
    - A September All Exhibitions Pass at €30 (€28 online instead of €30 at our on-site ticketing office)
    - A Day Pass at €30 (€28 online instead of €30 at our on-site ticketing office)
    - A September Day Pass at €29 (€27 online instead of €29 at our on-site ticketing office)

    Reduced price tickets are for:

    - Students over the age of 18
    - Unemployed individuals
    - Large families (SNCF card)
    - Those accompanying person with disabilities
    - Carmillon Pass holders (SNCF card)
    - Pass Culture beneficiaries
    - E- pass jeunes beneficiaries
    - ADAGP members

    For young people benefiting from this, it is possible to reserve a reduced price ticket via the Pass Culture application (available for free on Google Play and the AppStore). Tickets purchased via Pass Culture then have to be picked up at one of our on-site ticketing offices upon presentation of your pass.

    Free passes
    Free passes are to be picked up at one of our on-site ticketing offices, with an ID and a supporting document of less than 3 months. They are intended for:

    - Arlesians (exclusively at the festival office, 34 Rue du Docteur Fanton)
    - Those under the age of 18
    - People with disabilities (people with reduced mobility, AAH, etc)
    - Beneficiaries of RSA, ASS, ASI, ADA, RSO and ASPA
  • → PROFESSIONAL BADGES

    Professional Badges are intended for image and visual arts professionals, upon presentation of proof (a Siret or Agessa number or any other document proving the professional activity).

    The Professional Badge gives access to three entries per exhibition site, valid from Monday July 1 to Monday July 8. It is available online for 69€ (72€ at one of our on-site ticketing offices).

    We propose a preferential rate for the purchase of a Professional Badge and a catalogue of the 2024 edition of the festival for 99€ (online or at our on-site ticketing offices). The catalogue are available for pick up a the Professional Services Counter (34 rue du Docteur Fanton in Arles) starting from Monday July 1 2024 from 9:30am to 7:00pm.

    There are preferential rates for groups of 10 people or more.


    ADVANTAGES OF A PROFESSIONAL BADGE :

    - Three entrances per exhibition, during the opening week from Monday, July 1 to Sunday, July 7 2024
    - An extra day, Monday, July 8 2024, to visit exhibitions
    - Free access to the Théâtre antique nights (seat guaranteed until 9:45pm)
    - A 5% discount on the festival's catalogues and editions on presentation of your badge in the Rencontres d'Arles bookstores
    - Social networking functions dedicated to professionals on our mobile application Arles 2024, a free app for Android and iOS in French and in English.
    - A copy of City Guide Louis Vuitton Arles 2024 in an eco-responsible bag made of recycled festival posters
    - Access to the Grand Arles Express program

    To request a Professional Badge, please create an account or log-in to your « My Account » on the website: rencontres-arles.com, then go to the section « My Professional Badges ».

    You can choose between having an e-badge or a physical badge.

    After your payment confirmation, if you chose the e-badge, you receive it via e-mail. You can also find your e-badge in your personal account on our online ticketing office or on the application Arles 2024 (available on Google Play or the AppStore). You can either print or download your ticket on your smartphone and present it at the entrance of each exhibition site.

    If you chose the physical badge, you have to pick it up at the festival office from Monday, July 1 2024 (34 rue du Docteur Fanton in Arles) from 9:30am to 7:00pm.
     
    For more information, please contact: Ayite Marius AMAVI at badgepro@rencontres-arles.com or call him at 04 90 96 76 06 / 04 88 65 83 39 (direct line).
  • → PRESS ACCREDITATION

    Press accreditations are reserved for journalists coming to produce a report on the order of their editor-in-chief.

    It is issued only upon presentation of a letter from the editorial staff justifying an editorial project on the 2024 edition. The accreditation is nominative and only gives access to the exhibitions.

    It is requited to make your request online from our website: rencontres-arles.com and at least 48 hours in advance (business days). No accreditation will be issued on site without your prior request.

    If your request is approved, you will receive a confirmation e-mail from the press office of the Rencontres d’Arles, with your press accreditation attached. It must be presented at the entrance to each exhibition site, either on a smartphone or printed on paper.

     The Rencontres d’Arles proposes two different formats for press accreditations:

    - the Press E-Badge which is nominative and allows three entrances per exhibition site during the opening week (July 1 to 7). Please note that it does not include access to the Théâtre antique nights.

    - the Press E-Invitation which is nominative and allows one entrance per exhibition site from July 8 to September 29.

     

    PRESS OFFICE
    Claudine Colin Communication
    3 rue de Turbigo – 75001 Paris – France
    Harry Ancely, Aristide Pluvinage et Moana Berthier
    Tél : +33 (0)1 42 72 60 01 – Fax : +33 (0)1 42 72 50 23
    rencontresarles@claudinecolin.com 
  • → GROUPS

    The Rencontres d’Arles proposes discounted rates and guided visits for reservations of at least 10 people.

    These preferential rates are intended for all types of groups (associations, works councils, organizers, individuals, etc.) who wish to discover Arles and the festival.

    Requests must be made at least 48 hours in advance (business days).

    More information and reservations: Emmanuelle DUCREU at reservation@rencontres-arles.com or at + 33 (0) 4 88 65 83 40 (direct line).
  • → PURCHASING A FESTIVAL TICKET / PASS AS A GIFT

    The festival offers a gift option on the online ticketing system to generate a ticket for the person of your choice.
    With a full price ticket, you can personalize the ticket with the name of the person at the validation stage of your basket. You receive your personal e-ticket by e-mail at the end of your purchase.

    The price of the ticket has to show up on the ticket, it is impossible for us to cover this legal information.

    If the beneficiary is likely to be able to benefit from a free or reduced rate, they have to go to the ticket office with their credentials. You do not receive the e-ticket in the confirmation e-mail.

    If you wish to offer a ticket as a gift but you have not used the gift option, you should know that even if the order is in your name, you can still offer your ticket as a gift. This is because full-price tickets are by default in the name of the person who made the reservation. We do not have the ability to change the names on the tickets after the fact, but this is not a problem because we do not perform any ID checks at the entrances to the exhibitions.
  • → TICKETS AND PASSES / ONE ENTRY PER EXHIBITION SITE

    With your ticket or pass, you can only enter one single time into an exhibition site.

    A ticket does not permit multiple visits to a same exhibition site. There is no unlimited access.
  • → TICKET / PASS NOT RECEIVED

    If you haven’t received your ticket bought online after your purchase, there are several possibilities:

    - If you have chosen a reduced or free ticket, it is normal that you have not received it. In fact, you have to pick up your ticket at one of our on-site ticketing offices with an ID and a supporting document of less than three months old.

    - If you have chosen a full-price ticket and you haven’t received it, check your Spam folder. If after doing so you still cannot find your ticket, you can find your ticket in your personal account that you created when you purchased the ticket. You also have the option to pick it up on-site at one of our ticketing offices upon presentation of the corresponding invoice.
  • → TICKET / PASS LOST OR STOLEN

    In the case of a lost or stolen ticket (purchased online or at one of our on-site ticketing offices), a ticketing agent can create a duplicate ticket upon proof of purchase.

    With each ticket purchase, you are given either a receipt (for on-site purchases) or an invoice sent to you via e-mail (for online orders). It is exclusively with one of these documents that we are able to create a duplicate ticket to replace a lost or stolen ticket.

    The duplicate ticket invalidates the original ticket, making all fraudulent use impossible. All exhibition sites already visited with the original ticket are not accessible with the duplicate ticket.

    Please note that we cannot provide a duplicate or an invoice for tickets purchased at the Tourist Office.
  • → INVOICE

    Every online ticket sale generates and sends an invoice to the e-mail address used to create your account.

    If, however, you did not receive your invoice, please e-mail: boutique@rencontres-arles.com.

    If you purchase your ticket or pass on-site at our on-site ticketing offices, you can ask a ticketing agent for your invoice.
  • Institutional partners

    • République Française
    • Région Provence Alpes Côté d'Azur
    • Département des Bouches du Rhône
    • Arles
    • Le Centre des monuments nationaux est heureux de soutenir les Rencontres de la Photographie d’Arles en accueillant des expositions dans l’abbaye de Montmajour
  • Main partners

    • Fondation LUMA
    • BMW
    • SNCF
    • Kering
  • Media partners

    • Arte
    • Lci
    • Konbini
    • Le Point
    • Madame Figaro
    • France Culture