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frequently asked questions

The Rencontres d’Arles
Every year, the Rencontres d’Arles, the world’s leading international photography festival, stages around 40 shows at many venues in Arles, from churches to chapels, convents and disused industrial sites.

Admission fees vary depending on when you come and how long you stay. Feel free to ask the staff at any ticket desk for more information.


Is there a ticket desk for each exhibition site?
Careful, some exhibition sites don’t have a ticket desk. Admission tickets and passes are available at our physical ticket desks or online shop.

To help you make the most of your time here, two ticket desks (the Festival Office and Place de la République) open at 9:30 a.m., half an hour before the exhibitions do (careful, they close at 7 p.m.).

You can also plan ahead and save money by booking online at a lower price.


Which ticket should I buy if I’m staying…

Half a day?
We recommend focusing on one or two venues and buying individual tickets for each. Admission varies from €5 to €23. Careful, the special online price isn’t available for this type of ticket. If a foretaste of the festival makes you want to stay longer, you can swap your tickets for passes at a ticket desk, paying the price difference at the time of the exchange.


A day?
For a one-day visit to the Rencontres d’Arles in July and August, we recommend a day pass.

For a one-day visit in September, we suggest a September day pass.

The day and September day passes are valid on any day of your choice from 10 a.m. to 7:30 p.m. between July 2 and September 23, 2018. They entitle you to one admission per exhibition site.

The day and September day passes aren’t dated at the time of purchase. They’re activated at the entrance to the first show you visit.

If you decide to stay in Arles a few days longer, you can swap the day pass for an all-exhibition pass at one of our ticket desks, paying the price difference at the time of the exchange.

Likewise, a September day pass can be exchanged for a September pass.


Several days?
If you’re planning to spend several days in Arles in July and August, we advise an all-exhibition pass.

If you’re planning to spend several days in Arles in September, we suggest a September pass.

The all-exhibition and September passes are valid throughout the festival (July 2 to September 23, 2018) and entitle you to one admission per venue.

If you want to see all the shows and enjoy them at a relaxed pace, we suggest spending two and a half days at the Rencontres d’Arles.


What’s the difference between an all-exhibition pass and a day pass?
The all-exhibition and September passes are valid for as long as the festival lasts (July 2 to September 23, 2018) and entitle you to one admission per venue.

The day pass is valid on any day of your choice from 10 a.m. to 7:30 p.m. between 2 July and September 23, 2018 and entitles you to one admission per exhibition site.

Day passes aren’t dated at the time of purchase. They’re activated when you see your first exhibition.


What’s the difference between a September pass and a September day pass?
Because some exhibition venues close early, the Rencontres d’Arles offers special rates from Monday, August 27, 2018.

September passes are valid from August 27 to September 23, 2018 and entitle you to one admission per venue.

September day passes are valid on any day of your choice from 10 a.m. to 7:30 p.m. between August 27 and September 23, 2018 and also entitle you to one admission per venue.

September day passes aren’t dated at the time of purchase. They’re activated when you see your first exhibition.


WHAT IS A VENUE ADMISSION TICKET?

A venue admission ticket is valid for entrance to one exhibition.

There is no reduced or special online price for this kind of ticket.

All venue admission tickets can be purchased online.


WHAT IS THE DIFFERENCE BETWEEN A REDUCED PRICE AND A SPECIAL ONLINE PRICE?
You can take advantage of a special price by buying your tag or pass online.

This special online price is different from the reduced prices we offer certain categories of visitors (students, jobseekers, big families, those accompanying people with disabilities, Pass Carmillon, ADAGP member).

For each type of pass there are four different prices:

-    Full price (special price) for a ticket purchased online or full price for a ticket purchased at one of our ticket desks.
-    Reduced price (special price) for a ticket purchased online or reduced price for a ticket purchased at one of our ticket desks.


How can I retrieve and present a ticket purchased online?
Full-price passes are emailed to you after buying them online. They’re also available and can be downloaded from the My Account space.

Just come to the show with your ticket and pick up a free program at a ticket desk.

E-tickets can be printed out or shown at the entrance on a smartphone.

If you cannot download or print a full-price pass purchased online, you can collect it at one of our ticket desks by showing the invoice.

Badges and reduced price and/or free passes booked online, as well as a program, can be picked up at a ticket desk on showing ID and proof less than three months old.

Reduced price and/or free passes are limited to one per person throughout the festival’s duration (July 2 to September 23, 2018).


What if my ticket is lost or stolen?
If your ticket (purchased from our online shop or at a festival ticket desk) is lost or stolen, a ticket agent can issue a duplicate if you show proof of purchase (see below). The duplicate cancels the original ticket, making any fraudulent use impossible. The places already visited with the original ticket aren’t accessible with the duplicate.

Please note that we cannot issue duplicates or proof of purchase for passes bought at the Tourist Office.


WHAT SHOULD I DO IF I HAVEN’T RECEIVED A TICKET PURCHASED ONLINE?
First, check your spam box.

If it’s not there, you can find your ticket in your customer account if you created one during your purchase or collect it at one of our ticket desks by showing the invoice.


What proof must I show to obtain a duplicate?
When you purchase your ticket, you’re issued a receipt (ticket desk purchase) or an invoice (online purchase). This the only proof allowing us to issue a duplicate of the lost or stolen ticket.


Are there special group rates or services?
The festival offers special rates and services for groups  of 10 or more.

For more information about group rates and/or personalized services, please contact the group department at least 48 hours before coming: reservation@rencontres-arles.com/04 90 96 76 06.


Can I buy a ticket as a gift for somebody?
You can purchase a ticket for the person of your choice online. It can be personalized with his or her name while validating your basket. After your purchase, you’ll receive the personal e-ticket by e-mail and be able to download a gift voucher from that page.

Careful, the price must appear on the e-ticket. We cannot hide that legal information.

If the beneficiary is entitled to free or reduced-price admission, proof must be shown at the ticket desk. You won’t receive the e-ticket in the confirmation e-mail. You’ll only be able to give the gift voucher to the beneficiary.


SEEING THE EXHIBITIONS

WHAT DOES “ONE ADMISSION PER VENUE” MEAN?
Your pass or ticket entitles you to a single admission to one exhibition venue.
Admission is not unlimited. You cannot see the same exhibition more than once with.


Can I visit the exhibitions with my luggage or leave it at the entrance?

For security reasons, and in order to protect the buildings, works and people, luggage and cumbersome or voluminous items (bikes, scooters, etc.) aren’t allowed in the exhibition spaces, ticket offices, shops and cafés. Personal belongings may not be entrusted to the surveillance or sales staff at the entrance to these areas.


Are pets allowed into exhibition venues?
No, not even if carried in a bag. This includes the entire Parc des Ateliers (outside and exhibition spaces). The only exception is service dogs.


Why do some exhibition venues close before the festival ends?
Some exhibition venues close before the end of the festival in order to make way for other events (September feria, etc.) or exhibitions held by the City of Arles or local organizations.
The Rencontres d’Arles offers special prices tarifs spécifiques to take these early closings into account.


Opening days and times
The Rencontres d’Arles program
The festival is open every day without exception, including holidays (July 14 and August 15). Most shows are open 10 a.m. to 7:30 p.m. (last admission 30 minutes before closing time).
 
However, some places have specific hours:
•    Saint-Trophime Cloister: 9 a.m.-7 p.m. (last admission 6:30 p.m.)
•    Ancient Arles Departmental Museum temporary exhibition room: 10 a.m.-6 p.m. (last admission 5:30 p.m.)
•    Montmajour Abbey: 10 a.m.-6:30 p.m. (last admission 5:30 p.m.)

Related program
Some of the related program’s venues (Luma Foundation, Réattu Museum, etc.) may have special admission days and/or hours and conditions. Please check the conditions for each venue associated with the festival program before coming or at the ticket desk.


Which places are accessible to people with baby strollers or who have trouble walking?
Exhibition spaces
Espace Van Gogh (air-conditioned)
Église des Trinitaires
Chapelle de la Madeleine
Chapelle Saint-Martin du Méjan (ground floor)
Couvent Saint-Césaire
Église des Frères Prêcheurs
Salle Henri Comte
Croisière (ground floor)
Maisons des peintres (ground floor)
Maison des Lices
Mistral
Monoprix
Atelier des Forges (air-conditioned)
Atelier de la Mécanique (air-conditioned)
Grande Halle
Magasin électrique
Trinquetaille


Ticket desk/Shop-Bookshop
Festival office, 34 rue du docteur Fanton
Place de la République
Espace Van Gogh

Because some exhibition venues are not accessible to people with reduced mobility, they are entitled to a special all-exhibition pass.


How do I get to Montmajour Abbey to see the exhibitions there?
Montmajour Abbey is on the Route de Fontvieille.
By car, take the D17 from Arles to Fontvieille.
Montmajour Abbey can also be reached by bus. You can find the regular bus line schedules here.
Please note that Montmajour Abbey closes at 6:30 p.m. (last admission 5:30 p.m.).


How do I get to the Ancient Arles Departmental Museum to see the exhibitions there?
How to reach the site and the festival program

The Ancient Arles Departmental Museum is located on the outskirts of Arles (Avenue Jean Monnet, a 15-minute walk from Place du Forum).

The museum has a free, unattended 80-space parking lot.

Cyclists can take a bike path on the banks of the Rhône to reach the museum.

You can also take the free Navia A shuttle every 30 minutes daily except Sunday and holidays (railway station – amphitheatre – Réattu Museum – banks of the Rhône – Ancient Arles Departmental Museum) to the Ancient Arles Departmental Museum.

Please note that the festival’s exhibitions are open every day including Tuesday (the museum’s weekly closing day) from 10 a.m. to 6 p.m. (last admission 5:30 p.m.).

Admission to the Ancient Arles Departmental Museum
The Rencontres d’Arles admission ticket (single admission ticket or pass) is only valid for admission to the festival’s exhibitions in this building. To see the museum’s permanent collections and temporary shows at a reduced price, just show your ticket at the ticket desk. The Ancient Arles Departmental Museum is open 10 a.m. to 6 p.m. every day except Tuesday.


Guided exhibition tours
Festival-goers can take advantage of free guided tours of the exhibitions until the festival ends.
To help you plan your visit, the programs and meeting points are detailed on our website.
Only visitors with passes can take guided tours. Passes held by visitors taking guided tours aren’t stamped at the entrance to exhibition venues, which means they can come back afterwards to see the shows at their own pace.