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FREQUENTLY ASKED QUESTIONS

From Wednesday, July 21, 2021, only people with a validated health pass will be admitted to Rencontres d’Arles exhibitions.

All visitors from 18 years old (12 years old from September 1) must have the pass in order to prove that they have completed their vaccination schedule(s) or received a negative result for a PCR or antigen test less than 72 hours old, or a positive PCR or antigen test attesting to recovery from Covid-19 dating back at least 11 days and less than six months. These documents can be shown the entrance of the Rencontres d'Arles exhibitions with the "tous anti covid" application on your smart phone or in a paper version (to be printed from the ameli.fr portal), accompanied by an identity document.

What is a complete vaccination schedule:
·  1 week after the 2nd injection for vaccines requiring two injections (Pfizer, Moderna, AstraZeneca);
·  4 weeks after the injection for vaccines requiring one injection (Johnson & Johnson);
·  2 weeks after the injection if you have already had Covid (1 injection).

Scanning the QR Code on your app or document will give us access only to your identity and your date of birth, without any other confidential data. No data will be stored. The CNIL has validated this system.

Admission prices vary depending on when you come and how long you stay. Rencontres d’Arles sales staff at each ticket office can give you more information.

DOES EACH EXHIBITION VENUE HAVE A TICKET DESK?
No. Tickets and passes are available at our online store or our physical ticket desks:

FESTIVAL OFFICE
34 rue du Docteur Fanton
June 21 — July 3: 11:00 am – 7:00 pm. Closed Sundays and Monday mornings.
July 4 — September 26: 9:30 am – 7:00 pm. Open every day (including weekends and holidays)

PLACE DE LA RÉPUBLIQUE
July 4 — September 26: 9:30 am – 7:00 pm. Open every day (including weekends and holidays).
To make the most of your time, our ticket desks open at 9:30 am, i.e. 30 minutes before the exhibition venues (please note that they close at 7 p.m.).
You can also book your pass online and get an advantageous rate.

WHICH TICKET SHOULD I BUY IF I STAY...
HALF A DAY?
If you’ve only got a few hours to visit the festival, we advise you to select one or two exhibitions and buy a single-venue ticket. Prices range from €5.50 to €15.
Please note: the online purchasing discount does not apply to this kind of ticket.
If you change your mind and wish to extend your stay, single-venue tickets can be exchanged for passes at one of our physical ticket desks (you’ll pay the difference when you make the exchange).

A DAY?
We advise you to purchase a day pass. Day passes are valid any day of your choice from 10:00 am to 7:30 pm between July 4 and September 26, 2021 (one admission per venue). Due to Covid restrictions, and to make your visit as safe and enjoyable as possible, you must book in advance, even if it’s on the same day, on our website or the ARLES 2021 app.
If you decide to spend more time in Arles, you can swap your day pass for a four-day pass at a physical ticket desk (you’ll pay the difference when you make the exchange).

SEVERAL DAYS?
We advise you to choose the four-day pass. Four-day passes are valid for up to four days of your choice between July 4 and September 26, 2021 (one admission per venue). Due to Covid restrictions, and to make your visit as safe and enjoyable as possible, you must book in advance, even if it’s on the same day, on our website or the ARLES 2021 app.

Please note that it takes two and a half days to see all the exhibitions at a leisurely pace.

WHAT’S THE DIFFERENCE BETWEEN A FOUR-DAY PASS AND A DAY PASS?
Four-day passes are valid for up to four days of your choice between July 4 and September 26, 2021 (one admission per venue). Due to Covid restrictions, and to make your visit as safe and enjoyable as possible, you must book in advance, even if it’s on the same day, on our website or the ARLES 2021 app.

Day passes are valid for any day of your choice from 10:00 am to 7:30 pm between July 4 and September 26, 2021 (one admission per venue). Due to Covid restrictions, and to make your visit as safe and enjoyable as possible, you must book in advance, even if it’s on the same day, on our website or the ARLES 2021 app.

WHAT’S A SINGLE-VENUE TICKET?
A ticket for admission to a single exhibition. There are no online discounts or special rates for this kind of ticket. All single-venue tickets are available from our online ticketing service.

WHAT’S THE DIFFERENCE BETWEEN A REDUCED PRICE AND A SPECIAL ONLINE PRICE?
Buying your e-badge or pass online entitles you to a discount. The price is different from the reduced prices we offer certain kinds of visitors (students, jobseekers, large families, individuals accompanying people with reduced mobility, Pass Carmillon, ADAGP members).
There are four different prices for each kind of pass: 
- A full price if the pass is purchased online (special rate) or at one of our ticket desks
- A reduced price if the pass is purchased online (special rate) or at one of our ticket desks.

HOW CAN I PICK UP AND PRESENT MY TICKET PURCHASED ONLINE?
Full-price passes are emailed to you after your purchase at our online store. You don’t need to wait to receive the email containing the tickets. You can download them from the purchase confirmation page or your My Account space. In either case, you must click on the payment site’s “back to the store” button.
Show your ticket at the door and pick up a free program at one of the ticket desks. E-tickets purchased online can be printed out and shown at the door or on a smartphone. If you’re unable to download or print out a full-price pass purchased online, you can pick it up at one of our ticket desks by showing the invoice.

E-badges and reduced-price and/or free passes booked online can be picked up by showing ID and proof less than three months old at one of our ticket desks or at the entrance to the following exhibition venues:

- Croisière – 65 boulevard Emile Combes

- Mécanique générale – Parc des Ateliers, 33 avenue Victor Hugo

You’ll be given the program at that time. Reduced-price and/or free passes are limited to one per person throughout the festival (July 4 to September 26).

WHAT IF MY TICKET IS LOST OR STOLEN?
A ticket agent can issue a duplicate if you show proof of purchase (see below). The duplicate invalidates the original ticket, making it impossible to use. Venues already visited with the original ticket will not be accessible with the duplicate.
Please note that we cannot issue a duplicate or proof of purchase for passes bought at the tourist office.

WHAT IF I DON’T RECEIVE A TICKET I BOUGHT ONLINE?
First, check your spam folder. If it’s not there, you can find your ticket in your “My Account” personal space on our online sales site or pick it up at one of our ticket desks upon showing the invoice.

WHAT CONSTITUTES PROOF OF PURCHASE TO OBTAIN A DUPLICATE?
A receipt if you bought your ticket at the festival or an invoice if you purchased it online. This is the only proof we accept to issue you a duplicate of a lost or stolen ticket.

ARE GROUPS ENTITLED TO SPECIAL RATES OR SERVICES?
There are, for 10 people or more. For further information, contact the booking office at least 48 hours before coming: reservation@rencontres-arles.com/Tel. 04 88 65 83 40.

HOW CAN I PURCHASE AN EXHIBITION TICKET AS A GIFT FOR SOMEONE?
Online ticketing offers a gift option to generate a ticket for the person of your choice. You can personalize it with his or her name at checkout time. After your purchase you’ll receive an email including the e-ticket with the person’s name on it. You can also send a gift voucher that can be downloaded from this page. Please note that the price must appear on the e-ticket. This information is required by law and cannot be masked.
If the beneficiary is entitled to a free or reduced rate, he or she will must show proof at the ticket desk. In this case, you will not receive the e-ticket in the confirmation email. You can only give the gift voucher to the beneficiary.

WHAT ABOUT CAPACITY LIMITS?
Each exhibition venue has capacity limits to ensure that your visit is as safe and enjoyable as possible. You can check to see how many people are in each venue in real time on the ARLES 2021 app to change your plans accordingly, if necessary, and avoid lines.

Your visit(s) must be booked in advance, even if it’s on the same day, subject to space availability, on our website or in person at one of our ticket desks.

WHY DO I NEED TO BOOK FOUR DAYS THIS YEAR?
We had to set daily quotas to comply with the venues’ capacity limits, which are subject to change depending on the health situation. This limits the number of visitors per day but allows you to visit the festival in the best possible conditions and avoid lines.

We must know when you’re coming in order to keep within the daily quota.

WHY ARE THE ARLES PASSES ALSO FOUR-DAY PASSES?
Like all the Rencontres d’Arles passes, the free passes reserved for Arles residents are subject to Covid restrictions. We’ve established the same rules for all our passes, including the free ones.

WHEN I BUY A FOUR-DAY PASS, AM I REQUIRED TO BOOK ALL FOUR DAYS?
If you buy a four-day pass, you must book at least two days to validate your purchase.
You can do that on our online sales site or the ARLES 2021 app.

Up to the day of your visit, you can change the days you booked or add new ones on our online sales site or the ARLES2021 app on the “choose your visiting days” page and by scanning your e-ticket’s barcode.

WHEN I PURCHASE A DAY PASS, AM I REQUIRED TO BOOK A DAY?
You must book your day to validate your purchase.
You can do that on our online sales site or the ARLES 2021 app.

Up to the day of your visit, you can change the day you booked or add new ones on our online sales site or the ARLES2021 app on the “choose your visiting days” page and by scanning your e-ticket’s barcode.

DO THE FOUR DAYS HAVE TO BE CONSECUTIVE?
Not at all. You can select any four days of your choice between July 4 and September 26.

WHAT IF I DON’T MANAGE TO SEE ALL THE EXHIBITIONS IN FOUR DAYS?
After opening week, starting on July 12 a fifth day can be added if four days aren’t enough to see all the exhibitions.

CAN I CHANGE THE DAYS I BOOKED?
Up to the day of your visit, you can change the days you booked or add new ones on our online sales site or the ARLES2021 app on the “choose your visiting days” page and by scanning your e-ticket’s barcode.

CAN I BOOK ON THE SAME DAY?
Yes, subject to space availability. That’s why we urge you to book in advance.

WHAT IF I FORGET TO BOOK MY THIRD OR FOURTH DAY?
You can come to an exhibition you haven’t visited yet, subject to space availability and capacity limits.

Your e-ticket will be scanned and the day of your visit will be deducted from your pass.

IF I DECIDE TO STAY LONGER, CAN I SWAP MY DAY PASS FOR A FOUR-DAY PASS?
Yes. You’ll be asked to pay the difference when you make the exchange.

VISITING THE EXHIBITIONS

WHAT DOES “ONE ADMISSION PER VENUE” MEAN?
You can only see an exhibition once with the same pass or ticket. There’s no unlimited admission.

CAN I VISIT EXHIBITIONS WITH MY LUGGAGE OR LEAVE IT AT THE VENUE’S ENTRANCE?
Due to security measures in place to keep buildings, works and people safe, luggage and bulky or cumbersome objects (bicycles, scooters, etc.) are not allowed into the exhibitions or reception areas (ticket desks, shops and cafés). Personal belongings cannot be left with the surveillance or sales staff at the entrance to these areas.

ARE PETS ALLOWED IN THE EXHIBITION VENUES?
No, not even if carried in a bag. Luggage and bulky or cumbersome items (bicycles, scooters, etc.) are not allowed into the exhibitions or reception areas (ticket desks, shops and cafés). Personal belongings cannot be left with the surveillance or sales staff at the entrance to these areas.

WHY DO SOME EXHIBITION VENUES CLOSE BEFORE THE END OF THE FESTIVAL?
Because of other events (bullfights in September, etc.) or exhibitions organized by the City of Arles or organizations in Arles.

Early closings:

Friday August 20
Couvent Saint Césaire

Sunday August 29
Cloître Saint-Trophime
Eglise des Frères Prêcheurs
École nationale supérieure de la photographie

OPENING DAYS/TIMES AND HOLIDAYS
The festival is open every day including holidays (July 14 and August 15). Most shows are open from 10:00 am to 7:30 pm. Last admission is 30 minutes before closing time.

These places have specific hours:

Cloître Saint-Trophime: 10:00 am–7:00 pm, last admission 6:30 pm
Actes Sud bookstore: 9:30 am–7:00 pm
Jardin d’été: 8:00 am–8:00 pm
Montmajour Abbey: 10:00 am–6:30 pm, last admission 5:00 pm
Musée de la Camargue: 9:00 am–6:00 pm
Lambert Collection, Avignon: 11:00 am–7:00 pm, closed Mondays.
Association Jean Vilar, Jardin des Doms, Avignon: 7:30 am–10:00 pm in July, 7:30 am–8:00 pm in August and September.
Centre Photographique, Marseille: 2:00–7:00 pm, closed Mondays, Tuesdays and Sundays.
Mucem, Marseille: 10:00 am–8:00 pm in July and August, 10:00 am–7:00 pm in September, closed Tuesdays.
FRAC Provence-Alpes-Côte d’Azur, Marseille: noon–7:00 pm Wednesday to Saturday, 2:00–6:00 pm Sundays, closed Mondays and Tuesdays.
Centre de la Photographie, Mougins: 10:00 am–7:00 pm, closed Tuesday, 1:00–9:00 pm Thursdays.
Carré d’Art, Nîmes: 10:00 am–6:00 pm, closed Mondays.
Musée Estrine, Saint Rémy de Provence: 10:00 am–6:00 pm, closed Mondays.

HOW CAN I VISIT THE EXHIBITIONS AT MONTMAJOUR ABBEY?
Montmajour Abbey is on the road to Fontvieille.
By car, take the D17 from Arles to Fontvieille.
Montmajour Abbey can also be reached by bus. See the schedule here.
Please note: Montmajour Abbey closes at 6:30 pm (last admission 5:00 pm).

Due to Covid restrictions, we urge you to book a time slot for the Rencontres d’Arles exhibitions at Montmajour Abbey here.